If the item you want is already available on my website, you can order directly from the product page and provide the requested personalization details. If you’re looking for something that isn’t listed, please submit a request through my Custom Orders page.

I recommend ordering as early as possible. Turnaround time varies depending on the item, quantity, customization, current order volume, and material availability. Please remember that production time and shipping time are separate.

Possibly! Please contact me before placing your order to confirm availability. Rush orders are accepted based on availability and may require an additional rush fee.

Mockups are not automatically provided, but you may request one. If a mockup is provided, you have 2 days (48 hours) to approve it or request revisions. If I do not receive a response within 48 hours, the design will be considered approved and may move into production.

Please contact me as soon as possible. I will make every effort to accommodate changes if design or production has not begun, but changes cannot be guaranteed.

Because design work and materials may begin shortly after an order is placed, cancellations are not guaranteed. If you need to request a cancellation, please contact me as soon as possible. Once design work or production has begun, the order cannot be canceled.

Because my products are custom-made and/or personalized specifically for you, I do not accept returns or exchanges for changes of mind or customer-provided errors. If your order arrives damaged, defective, or contains an error on my part, please contact me within 2 days of delivery.

Yes! Local pickup may be available for eligible orders. You will receive pickup instructions once your order is ready. Please wait until you receive confirmation that your order is ready before arriving for pickup.

Yes! Local courier delivery through Uber may be available for eligible orders and delivery locations. Courier delivery must be arranged with me in advance, and additional delivery fees may apply based on the delivery location and availability.

Yes! Shipping is available. Tracking information will be provided when available. Please remember that production time and shipping transit time are separate, and carrier delivery estimates are not guaranteed by TBRD.

Absolutely! The quantities shown on product pages are convenient ordering options and are not necessarily the maximum available. If you need a larger quantity, please submit a Custom Order Request or contact me before ordering.

Yes! Many products allow you to upload photos or inspiration directly on the product page. For custom requests, include as much information as possible when submitting your request. I may request additional photos, files, or information when I follow up.

You’re welcome to provide inspiration! I use reference images to understand the look or style you’re interested in, but custom designs may involve my own creative interpretation and may not be an exact reproduction.

When submitting a Custom Order Request, you can choose your preferred contact method. I will review your request and follow up within 48–72 hours.

You can email me at touchedbyrdiamond@gmail.com, use the chat option on my website for quick questions, or submit a request through the Custom Orders page for detailed custom inquiries.