Contact information

Thank you for shopping with TBRD! If you have questions about an order, custom request, product, shipping, local pickup, or local courier delivery, please feel free to contact me.

Business Name: TBRD | Touched by R Diamond
Email: touchedbyrdiamond@gmail.com
Website: touchedbyrdiamond.com
Instagram: @touchedbyrdiamond
TikTok: @touchedbyrdiamond

Existing Orders

For questions regarding an existing order, please include your name and order number so I can better assist you.

Custom Order Requests

Looking for something custom that you don't see listed on my website? Please submit your request through the Custom Orders page.

When submitting a custom order request, please provide as much information as possible, including your event date, product(s) needed, quantity, theme or color scheme, and any special requests.

Submitting a custom order request does not guarantee availability or acceptance of the order. I will review your request and follow up regarding availability, pricing, and any additional information needed.

Shopify Inbox

You may also use the chat option on my website for quick questions or assistance while shopping.

For detailed custom order requests, please use the Custom Orders page so I have all of the information needed to review your request.

Response Times

I aim to respond to inquiries as soon as possible. Please keep in mind that response times may vary during weekends, holidays, and periods of high order volume.

Rush Orders

If your event is within the next 7 days, please contact me before placing your order to confirm availability. Rush fees may apply.

Thank you for choosing TBRD. I can't wait to create something special for you! ✨