Shipping policy

Processing & Production Times

All TBRD products are custom-made and/or personalized to order. Processing and production times vary depending on the product, order quantity, level of customization, current order volume, and material availability.

Processing and production time does not include shipping transit time.

Please plan accordingly when ordering for a specific event or celebration.

Event Dates

Providing your event date helps me plan your order, but entering an event date does not automatically guarantee delivery by that date.

Customers are responsible for placing orders with enough time for both production and shipping.

If your event is within the next 7 days, please contact me before placing your order to confirm availability. Rush fees may apply.

Shipping & Tracking

Once your order has been completed and shipped, tracking information will be provided when available.

Please allow time for tracking information to update after your package has been accepted by the shipping carrier.

Estimated carrier delivery dates are estimates and are not guaranteed by TBRD.

Shipping Delays

Once a package has been transferred to the shipping carrier, transit times and carrier delays are outside of my direct control.

I am not responsible for delays caused by the shipping carrier, weather, holidays, service interruptions, or other circumstances outside of my control.

If your package is experiencing a carrier delay, I will provide any available tracking information to assist you in locating your shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an address error before your order ships, contact me as soon as possible. I will make every effort to update it if the shipping label has not already been created.

I am not responsible for packages delivered to an incorrect address provided by the customer.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs to have the order resent.

Lost, Stolen or Missing Packages

If tracking shows that a package is still in transit or appears to be lost, please contact the shipping carrier and notify me so I can provide any information available from my end.

If tracking shows a package as delivered, but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

I am not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the address provided with the order.

Damaged Orders

If your order arrives damaged, please contact me within 2 days of delivery and provide clear photos of the damaged item and packaging.

Damaged or defective orders will be reviewed according to the TBRD Return & Refund Policy.

Local Pickup & Courier Delivery

Local pickup may be available for eligible orders. If local pickup is selected or arranged, you will be contacted when your order is ready with pickup instructions.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Local courier delivery may also be available through Uber for eligible orders and delivery locations. Courier delivery must be arranged and confirmed with me in advance and may require an additional delivery fee.

Courier availability and pricing may vary based on the delivery address, distance, time, and availability of local drivers.

Once an order has been released to the courier, I am not responsible for delays caused by traffic, driver availability, weather, or other circumstances outside of my control.

Please make sure someone is available to receive the order at the delivery location when necessary. Customers are responsible for providing the correct delivery address and any information needed to complete the delivery.

For time-sensitive orders, please contact me before placing your order to discuss local pickup, courier delivery, or rush availability.

Questions

If you have questions about shipping, turnaround time, local delivery, pickup, or whether your order can arrive in time for an upcoming event, please contact me before placing your order.